Frequently Asked Questions

Open the product you like, choose the quantity and tap Add to Cart – Cash on Delivery. At checkout enter your full name, WhatsApp/mobile number, city and complete address, then tap Place order. No account or advance payment is needed.

Yes. Send the product name or link to us on WhatsApp at 0317-6002477 and our team will book the order for you. You can also use the WhatsApp button on every product page.

Yes. We confirm every order by phone or WhatsApp, usually within a few hours (Monday to Saturday, 8:00 am – 10:00 pm). Please keep your phone reachable so we can dispatch your parcel quickly.

You can change the address or cancel free of charge any time before the parcel is dispatched – just message or call us. If the parcel has already been handed to the courier, simply refuse the delivery and it will come back to us at no cost to you.

All orders are Cash on Delivery. You pay the courier rider in cash when the parcel reaches your door – please keep the exact amount ready.

No. The price shown on the product page is the full price you pay. Delivery is free and there is no extra Cash on Delivery fee.

Yes, delivery is free on every order anywhere in Pakistan.

Confirmed orders are dispatched within 1–2 working days and delivered in 3–5 working days. Remote towns and northern areas can take up to 7 working days. There is no delivery on Sundays or public holidays.

We deliver to every city and town in Pakistan through our courier partners – including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Sialkot and Gujranwala.

When your parcel is booked with the courier we send the tracking number to your WhatsApp or mobile number. You can also message us at 0317-6002477 for an update at any time.

Please check that the parcel is sealed and undamaged before paying the rider. If the packaging is torn or crushed you may refuse it and we will send a replacement. If you find a problem after opening, send us a photo within 24 hours.

You can request a return or exchange within 7 days of receiving your parcel. The item must be unused and in its original packaging. Read the full Refund & Returns Policy.

Send us a photo or short video within 24 hours of delivery. We arrange the return at our cost and send you a free replacement or a full refund – your choice.

Refunds are sent by bank transfer, JazzCash or Easypaisa to the account you give us, within 7 working days after the returned item reaches us and is checked.

For hygiene reasons we cannot accept returns of opened innerwear, socks and personal-care items, used perfumes, consumables, or any item that has been used, washed or damaged after delivery.

We work with trusted wholesale suppliers in Pakistan. Orders are packed at our suppliers’ warehouses and shipped to you through our courier partners. Every product page lists the material, size and what is in the box.

We use real product photos, but colours can look slightly different on different screens and in different light. Sizes are listed on each page – if you are unsure, ask us on WhatsApp before ordering.

WhatsApp or call 0317-6002477, email support@munafaexpress.pk, or use our contact form. We reply Monday to Saturday, 8:00 am – 10:00 pm. Office: Office 301, 3rd Floor, Building #85, Shaheed-e-Millat Road, Karachi 74500.